Kiesha Haggerty owns a Subway® restaurant in Pinole, California.
She has been serving sandwiches at her franchise since 2017, but she's been serving the community for even longer. An Oakland native, Kiesha has worked for the Oakland Police Department for 20 years.
Kiesha grew up in a rough neighborhood, where she says it was common to walk past drug dealers and hear shootings in the background.
"People always used to say, 'You'll never be anyone. You will always be a statistic,'" she recalls. "I knew that I had to make it out if I wanted my son and myself to survive."
Kiesha is no stranger to hard work and long days. Before she was a Subway franchisee, she was a single teenage mother who worked multiple jobs to make ends meet.
Eventually, Kiesha earned the position with the police department and spent her days out in the field, gathering video evidence at crime scenes. She would drive by lots of food options, but she says Subway was her go-to.
"I'd go to Subway every day. Eating right — Subway allowed me to do that," she says. "I was sitting there eating lunch one day, and I was looking around and thought, I can do this."
So she researched the company, reached out to Subway, and the rest is history. Kiesha believes that a strong work ethic, determination, and teamwork are the keys to her business success.
"Failure has never been an option for me," she says. "I've always said if someone else has done it before, then I can definitely do it. I hope that people look at me and realize if I can do it coming from nothing, then they can do it."
Kiesha knows her customers have lots of choices when it comes to dining, but her restaurant brings something special: the human element.
"People come in looking for us, talking to us, and we make them comfortable," she says. "They come back because they like the atmosphere and they like the people."
She works side-by-side with her employees as a team. "I'm a personable person. When customers come in, they see me, they know my name, and I know their name."
Top Image Credit: Subway®